Customer Service Representative

Location: Remote, WA
Date Posted: 10-24-2017

THE JOB

Do you have a passion for providing AMAZING customer service? Are you a problem solver with the ability to think quickly on your feet in a fast-paced environment? Look no further, the Customer Service Representative role at Kotis Design is the role for you! Kotis Customer Service Representatives thrive in a high-volume setting where customer interaction is constant and varying. Impressing the client is at the epicenter of everything we do and this role embodies this.  Kotis CSR’s will provide solutions internally and externally while being able to work independently and efficiently.

THE PERFECT CANDIDATE

A successful candidate has a track record of providing amazing customer service and the ability to work independently in a fast-paced, ever-changing environment. We are seeking a customer service representative who has exemplary attention to detail and who will take initiative and ownership over his or her projects. This candidate has a customer-centric attitude and can efficiently provide solutions internally and externally.

THE COMPANY 

Kotis Design is a screen printer, promo product peddler, graphic design firm and warehouse/fulfillment center; but most of all - we are brand evangelists. We tackle every project with unbridled enthusiasm, promising that in the end we always make the Best Shirts & Swag Ever.  
  
For 6 of the last 7 years we've been named one of the Fastest Growing companies in Washington, and in 2016 we were ranked #38 on Promo Marketing’s Top 50 Distributors list. Merchandise we've created can be found coast-to-coast on the backs of college students and corporate execs alike.  
 
Kotis embodies the culture of a startup, but rejects the 50+ hour work week with no work/life balance! We offer flexible full-time working arrangements with remote and in-office work opportunities. We are a detail oriented, customer obsessed, and high energy team that focuses on providing customer service that truly goes above and beyond the call of duty.  

RESPONSIBILITIES

Duties include the following but are not limited to:
 
  • Develop strong client relationships through quick, detailed and concise communication across all Kotis Customer Service platforms including email, phone, and live chat
  • Collect relevant information from new Kotis clients and transfer them to the correct department
  • Work collaboratively with the Account Management team to execute administrative projects
  • Communicate accurate order status information to customers via telephone and written communication while providing amazing, professional and prompt service
  • Independently problem solve when challenges or concerns arise
  • Prioritize a constant stream of client requests, including order returns and order placement
  • Demonstrate a high level of respect and positive attitude towards colleagues across departments
  • Efficiently maintain a high volume of CRM database of leads, client interaction and follow ups
  • Make clients’ lives easier by providing amazing customer service


Your typical day may include:
 
  • Acting as primary contact for numerous and varied customer requests
  • Maintaining a high volume of customer requests via email, telephone and chat
  • Attending to the customer by providing quote requests, product information and details on order status
  • Processing work orders and sending invoices to clients
  • Coordinating shipping logistics to ensure a shipment arrives on prescribed delivery deadline
  • Basic data entry
 
REQUIREMENTS/QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
 
  • Outstanding customer service record
  • Excellent attention to detail and time management skills
  • Ability to work independently and take ownership of responsibilities
  • 1+ year of administrative or customer service experience preferred
  • Strong PC skills and experience working with Microsoft Outlook
  • Exemplary written and oral communication skills
  • Minimum 55 wpm typing speed
  • Positive attitude and pro-activity are crucial
  • This is a remote position—must be located in WA
 
BENEFITS
 
  • Competitive health benefits including medical, vision and dental
  • 401k matching program including Traditional 401(k) and Roth 401(k) options
  • Strong paid time off program
 
COMPENSATION
 
$12-$16/hr
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